Shipping policy
Last updated: October 10, 2026
This policy explains how MerrySend delivers gifts. It forms part of our Terms of Service.
Nothing ships until you approve a quote
There is no checkout on this site. You receive a written quote that includes the delivery arrangement and the shipping cost, and nothing is produced or shipped until you approve it in writing. Our minimum is 15 gifts.
Where we ship
We ship within the United States, including Alaska and Hawaii. We do not currently ship internationally or to PO boxes, APO or FPO addresses. If you need delivery outside the United States, ask us and we will tell you honestly whether we can help.
How long it takes
- Standard gifts: typically 7–15 business days from your written approval to delivery.
- Gift pairs (two gifts in one box): typically 10–20 business days.
- Engraving, printing or embroidery: add at least 5 business days. Complex or high-volume personalisation can take longer, and we confirm the timing in your quote.
- Recognition programs: we need at least 30 days' notice before each award date so the gift can be sourced, personalised and delivered on time.
- Holiday programs: confirm by mid-November. Carrier networks and supplier stock both tighten sharply in December, and we would rather tell you that now than explain it later.
These are working estimates based on how our suppliers actually perform, not guarantees. Some gifts are brought together from more than one supplier before they are packed, which can occasionally add a few days. If something is going to be late, we tell you before the date rather than after it.
One address or many
We can ship the whole batch to a single address, or to each recipient individually. Delivery to a recipient list is priced per address and shown on your quote.
For recipient shipping we need full names and complete addresses. You are responsible for their accuracy. Re-shipping caused by an incorrect, incomplete or out-of-date address is chargeable at cost.
Shipping costs
Shipping is quoted up front as a separate line on your quote. There are no surprise charges afterwards. Where a supplier ships directly, that cost is included in the same line. Prices shown for gift pairs on our budget pages already include delivery to each recipient.
Tracking
We send tracking once a shipment leaves the warehouse. For recipient shipping, you receive a single tracking summary for the batch rather than separate emails, so you can see the whole program at a glance.
Gifts ship without an invoice or pricing in the box, and travel in a plain outer carton, so nothing on the doorstep gives away what's inside. Where you have asked for a card or note, it is included as agreed.
Risk and title
Risk of loss passes to you on delivery to the address you gave us. Title passes when we have received payment in full.
Delays outside our control
Carrier disruption, severe weather, supplier failure and similar events can delay a shipment. We are not liable for those delays, but we will tell you promptly, chase the carrier, and agree a revised date or cancel and credit the affected items if a revised date will not work for you.
Stock and substitutions
We source from a network of brands and suppliers, and stock moves. If an approved item becomes unavailable before it ships, we will contact you and offer a substitute of equal or greater value, or remove it and adjust the invoice. We never substitute without telling you first.
Damaged, missing or incorrect deliveries
These are covered by our Return and refund policy. In short: tell us within 7 days of delivery and we replace it at no cost to you.
Contact
Businesy LLC d/b/a MerrySend, 6 Tower Rd, Broomall, PA 19008, United States
info@merrysend.com — a real person replies within one business day.