Shipping & Returns

This page is a plain-language summary. The full Shipping Policy, Refund Policy and Terms of Service are the versions that apply.

Everything here starts with a quote

There is no checkout on this site. You tell us what you want, we send a written quote, and nothing is produced, shipped or charged until you approve it. Our minimum is 15 gifts.

How long it takes

Gifts ship from our brand and distributor warehouses in the United States and typically arrive within 7–10 business days of your approval. Engraving or printing adds at least 5 business days on top; complex or high-volume personalisation can take longer, and the exact timing is confirmed on your quote. We ship within the United States only.

Holiday programs should be confirmed by mid-November. Recognition programs need at least 30 days' notice before each award date.

Where it goes

We can ship the whole batch to one address, or to each recipient individually. Delivery to a recipient list is priced per address and is shown on your quote. Shipping is quoted up front — there are no surprise charges afterwards.

Please check recipient addresses before you send them to us. Re-shipping caused by an incorrect or incomplete address is chargeable.

If something arrives damaged or wrong

Email info@merrysend.com within 7 days of delivery with your order number and a photo. We will replace it at no cost to you, and we will not ask you to ship the damaged item back unless the manufacturer requires it.

Returns

Unused items in their original packaging can be returned within 30 days of delivery. Return shipping is yours unless the item was damaged, defective or not what you ordered.

Engraved, printed or otherwise personalised items are made to order and cannot be returned, except where they are defective or do not match the proof you approved.

Questions

Email info@merrysend.com or use our contact form. A real person replies within one business day.